Thank you for shopping with Kennebec Goods. We hope you love your purchase, but if you are not completely satisfied, we’re here to help with a simple 30-day return policy.
1. Return Eligibility
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Returns must be initiated within 30 days of purchase.
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Items should be unused, unwashed, and in the same condition as received.
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Original packaging, tags, and accessories must be included.
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Certain items such as perishable goods, custom orders, and final sale items may not be eligible for return.
2. Return Process
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Contact our Customer Service team at hello@kenne.co within 30 days of your purchase to request a return.
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Provide your order number and a brief explanation for the return.
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Once approved, you will receive instructions on how to return your item.
3. Refunds
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Upon receipt and inspection of your returned item, we will notify you of the status of your refund.
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If approved, the refund will be processed to your original method of payment within 7–10 business days.
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Shipping fees are non-refundable unless the return is due to an error on our part or a defective item.
4. Exchanges
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If you receive a defective or damaged item, please contact us immediately at hello@kenne.co for an exchange.
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Exchanges are subject to product availability.
5. Return Shipping
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If the return is due to a defective or incorrect item, we will cover the return shipping expenses.
6. Additional Information
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We reserve the right to modify this return policy at any time without prior notice.
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Please review our policy periodically to stay informed of any changes.
If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team at hello@kenne.co.
Thank you for choosing Kennebec Goods!
